Returns & Refund Policy

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund and to compensation for any other reasonably foreseeable loss. If the failure is minor, we may choose to repair or replace the product.

Faulty or incorrect items

If your order arrives faulty, damaged in transit, or is not what you ordered, please contact us as soon as possible (ideally within 7 days of delivery) with your order number and photos of the issue so we can help quickly. Contacting us later does not remove your rights under the Australian Consumer Law. We will arrange a repair, replacement or refund as appropriate. Please keep the original packaging where possible.

Custom-printed and made-to-order products

Because our shadecloth, fence mesh and signage are custom-made to your specifications and approved artwork, we are generally unable to accept returns or offer refunds for change of mind, incorrect artwork supplied by you, or errors approved at proofing. This does not affect your rights where the product is faulty or not as ordered.

Change of mind

We are not required to provide a refund or replacement if you change your mind. For non-custom stock items, please contact us — any change of mind return is at our discretion, must be unused and in original condition, and may be subject to return freight costs.

How to make a claim

To request a return or refund, contact PrintedShadecloth:

Phone: 0438 321 321
Email: design@printedshadecloth.com.au

Approved refunds are processed to your original payment method. Please allow a reasonable period for the refund to appear, depending on your payment provider.