PS

    Privacy Policy

    Last updated: 9 June 2026

    PrintedShadecloth ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit printedshadecloth.com.au or purchase our products, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

    Information we collect

    We may collect the following personal information:

    • Your name, email address, phone number and delivery address;
    • Order, payment and transaction details;
    • Enquiry and correspondence details when you contact us;
    • Technical and usage information such as your IP address, browser type and pages visited (where you have consented to non-essential cookies).

    How we use your information

    We use your personal information to:

    • Process orders, payments and deliveries;
    • Provide quotes and respond to your enquiries;
    • Provide customer support and manage your account;
    • Improve our website, products and services;
    • Meet our legal and regulatory obligations.

    Payments

    Online payments are processed securely by our third-party payment provider (PayPal). We do not store your full card details on our servers. Your payment information is handled in accordance with the provider's own privacy and security policies.

    Cookies and tracking

    We use essential cookies to make the site function. With your consent, we may also use analytics and advertising cookies to understand how the site is used and to improve it. You can accept or decline non-essential cookies via the consent banner, and you can change your choice at any time by clearing your browser storage. Non-essential cookies remain disabled until you consent.

    Disclosure of your information

    We may share your personal information with trusted service providers who help us operate our business (for example, payment processors, delivery and freight carriers, and IT providers), and where required or authorised by law. We do not sell your personal information.

    Data security and retention

    We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We retain personal information only for as long as necessary to fulfil the purposes described above or to meet legal requirements.

    Accessing and correcting your information

    You may request access to, or correction of, the personal information we hold about you, and you may ask us to delete it where we are not required to retain it. To make a request, or to make a privacy complaint, please contact us using the details below.

    Contact us

    PrintedShadecloth
    Suite 18, 202 Ferntree Gully Road, Clayton, VIC 3168
    Phone: 0438 321 321
    Email: design@printedshadecloth.com.au

    If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.